MENAKAR TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK PLAT MERAH DI KABUPATEN BOGOR

Abstract

Improving the quality of public services into a demand that is always voiced by various circles. Services that can satisfy and meet the expectations of service seekers are rational reasons that are always put forward and become mandatory for immediate response. This form of demands is the emergence of people’s aspirations to obtain quality public services. The paradigm shift in the implementation of government in the form of wide implementation of regional autonomy, real and responsible has made the Regional Government as the spearhead in the implementation of government tasks, especially in providing services to the community. As a consequence of the change, it is necessary to rearrange various elements in the system of governance as a manifestation of the implementation of regional autonomy. Because basically the purpose of the implementation of regional autonomy is to improve the welfare of the community. In order to realize the desired goals or objectives, it is necessary to develop local government apparatus capable of working professionally and public service management which can be implemented effectively, efficiently and accountably. Local governments should be able to build, improve and utilize the conducive regional institutions, so as to design easy, cheap and fast public service standards. (Tandjung Djamaludin, 2004). The National Development Program (Propenas) mandates the need for a review of the quality of public services to produce a Public Satisfaction Index as the embodiment of Good Governance in the form of accountability, transparency, legal supremacy and addressing the needs of the community. The previous papers discussed the public satisfaction index of public service in a regional apparatus organization with their respective analysis, but this paper will discuss the index of public satisfaction in all public services in Bogor Regency in order to review the synergy of public services in Bogor Regency. The research methodology used is literature review and qualitative descriptive with sample of Organization of Regional Device giving of public service. This paper will contribute to the importance of establishing a network of services that prioritizes the accessibility and quality of public services of the government which are expected to jointly realize the vision of regional mission by ensuring synergic public services in increasing community satisfaction.