Abstract
This article describes an action research intervention to augment community-based volunteer counsellors’ support capacity. We conducted a case study with purposefully selected community-based volunteers (N = 30). From a narrative and positive psychology framework we developed and implemented an intervention which focused on memory box-making (MBM). The participants’ ranges of psychosocial competencies were explored pre- and post-intervention by way of observation, focus-group discussions, as well as informal conversational interviews. We found that the volunteers acquired the skills and applied them competently.
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