Medical chatbot using AI and NLP

Abstract

The use of chatbots has grown rapidly across industries, including marketing, assistive systems, education, healthcare, cultural heritage, and entertainment. This paper discusses the incentives for using chatbots and explains how useful chatbots are in various contexts. As intelligent software and hardware, also known as intelligent agents, are developed and analyzed, Artificial Intelligence (AI) is becoming more and more integrated into daily lives. From manual labor to complex procedures, intelligent agents are capable of performing a wide range of tasks. One of the simplest and most common forms of intelligent human-computer interaction is the chatbot, which is a classic example of an artificial intelligence Human-Computer Interaction (HCI) system. A chatbot is described as "a computer program designed to simulate interaction with human users, particularly over the Internet." In addition to chatbots, it also called smart bots, interactive agents, digital assistants, and intelligent conversational objects. In the midst of the COVID-19 pandemic, going to the doctor is no longer an indulgence. A chatbot is a Natural Language Processing (NLP) based chatbot to help with basic medical questions. Only the best knowledge of a chatbot can be used to answer medical questions.