Medical and Sociological Study of the Opinion of the Population as Justification for the Implementation of the Principles of Lean Production in the Work of Medical Organizations of the Nizhniy Novgorod Region

Abstract

The article is devoted to the need of implementation of lean healthcare technologies in the activities of medical organizations. The article gives a brief overview of the concept of lean technologies, stages of their implementation, prospects. The article presents the experience of the participation of the territorial fund of compulsory medical insurance of the Nizhniy Novgorod region and insurance medical organizations in assessing the effectiveness of measures to implement the principles of lean production in the work of medical organizations that provide primary health care to the population of the region. The authors analyzed the survey of the population about their interest in improving the organization of medical care and the social effectiveness of the implementation of lean healthcare technologies in the work of a large number of hospitals and clinics of the region. The pivotal conclusion from the experience of implementing lean technologies in healthcare is the need to search for and widespread use of innovative communication technologies.