Abstract
This study develops and empirically validates a multidimensional scale for measuring mediator acceptability (MEDACCEPT) from a sustainable trading perspective. Moreover, it examines the developed scales’ ability to evaluate the impact of mediator selection. Data are collected from a professional research firm using 265 respondents who have mediation experience in export or import industrial areas. Although we initially identify seven dimensions, the research findings empirically identify the following five primary dimensions that drive mediator acceptability: status, legal expertise, procedural justice, restorative justice, and perceived confidentiality. Interestingly, while traditional mediation literature highlights the importance of a mediator’s skill and cultural expertise, our scales exclude these two constructs. The MEDACCEPT scales are salient only to firms that trade physical products, suggesting further research directions.
Highlights
Mediation is becoming a popular global tool to facilitate industrial or trade dispute resolutions in the USA, Japan, China, and other Western countries, but it is not yet widely implemented in Korea [1]
We propose the conceptualization of mediator acceptability in terms of a firm’s confidence in its mediator selection regarding the specific mediator activities required to reconcile the problem faced, as mediator evaluations become salient during key stages of the mediation process [10]
The findings of this study suggest that international trading firms should consider these five dimensions of mediator acceptability as important dispute resolution objectives, because these constructs provide ways for firms to ensure adequate international mediators in their dispute
Summary
Mediation is becoming a popular global tool to facilitate industrial or trade dispute resolutions in the USA, Japan, China, and other Western countries, but it is not yet widely implemented in Korea [1]. In the latter case, some trading firms are devoting more resources to resolving disputes as part of a strategic shift toward effective dispute resolution. The following research question arises: Has the literature developed a measure to accept competent mediators when firms face disputes? Previous studies have investigated the role of culture [4] and the comparison of mediation systems between the Korean Commercial
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