Abstract
The realm of mediation has expanded dramatically. Since then, mediation has evolved from an alternative approach to conflict resolution for community activists to a process that has become part of our everyday landscape. Mediation-Skills and Techniques is an essential and comprehensive addition to the professional library of all mediators. The paper adopts an interdisciplinary approach to mediation, integrating knowledge and expertise from law, psychology, and sociology. It provides a time-tested, flexible model for effective mediation in diverse environments and situations. It also provides mediators and other professionals who use mediation such as lawyers, therapists, and personnel managers with comprehensive, step-by-step instruction in effective dispute resolution strategies and a clear overview of mediation and conflict, mediation process, the skills and approaches used by professional mediators.
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