Measuring user experience in automated driving

Abstract

Measuring user experience is highly important for human-centered development and thus for designing automated driving systems. Multi-item measures such as the System Usability Scale (SUS) [7] or the Usability Metric for User Experience (UMUX) [14] are commonly used for collecting user feedback on technical systems or products. The goal of the present study was to investigate the potentials of a single-item approach as an economic alternative for measuring user experience compared to multi-item scales. Therefore, a single-item measure was developed to assess both event-related and cumulative user experience in automated driving. User experience was manipulated in a between-subject design implemented in a real-world driving task and feedback was collected using the newly developed Single Item User Experience (SIUX) scale, the UMUX, and the SUS. Results indicate that the SIUX scale is more sensitive than the UMUX to differences in event-related user experience, but not in cumulative user experience. Both the SIUX and the UMUX were more sensitive than the SUS when measuring differences in cumulative user experience. Future studies should be aimed at investigating the applicability of the SIUX scale to domains other than automated driving and at collecting more extensive data on validity and reliability of all three instruments.