Measuring user attitudes in MIS research: a review

Abstract

Management information system (MIS) user attitude measurement and research has been motivated by two distinct perspectives, termed the implementation perspective and the information perspective. A survey of the most significant work based on these perspectives is presented. The consensus of this work is that MIS attitudes are related to MIS use, broadly speaking. However, the usage-relevant components of user attitudes are as yet not well understood. More refined attitude concepts and measures are needed. One such concept, that of a user's channel disposition, is advanced as part of a suggested research direction.