Abstract
This article is a response to the Urban Communication Foundation's call for papers contributing to the development of criteria for a Communicative City Award. Drawing on the domains of Complex Systems Theory, Models of Global Structural Coupling and the Literature on Wicked Problems, the author presents a framework for evaluating proposed criteria. To support practical application of the Communicative City Program goals, the author suggests adapting the balanced scorecard methodology and including ideas from Bhutan's work on Gross National Happiness indicators. The article concludes with a preliminary design for a Communicative City Balanced Scorecard intended to trigger additional suggestions and further collaboration.
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