Abstract
Background: Business intelligence systems (BIS) hold promise for improving organisational decision-making in South Africa. Yet, the use of BIS has been associated with a number of challenges. Objectives: The aim of the study was to identify post implementation factors that contribute to the success of BIS in South African organisations.Method: This study draws on the DeLone and McLean Model of Information Systems success and recent literature on business-intelligence (BI) to develop and test a BIS success model. A quantitative study was conducted in the form of a survey of 102 BI users to validate the BIS success model. Results: Five interrelated factors of BIS success were confirmed. The study found that the quality of information has a strong influence on system use and user satisfaction. It was found that system quality is positively associated with user satisfaction. The results also indicated that service quality is negatively related to user satisfaction. The study also found that user satisfaction is positively associated with nett benefits of a BI system.Conclusion: The study provides insights for both managers and practitioners on the factors to focus on when implementing BIS thereby minimising the adoption risks associated with BI failures.
Highlights
Business-intelligence systems (BIS) have a potential to provide many benefits to an organisation
We developed a conceptual model for BIS success in South Africa, based on the updated DeLone and McLean (2003) model
The results of the empirical analysis indicate that the quality of information has a strong influence on system use and user satisfaction
Summary
Business-intelligence systems (BIS) have a potential to provide many benefits to an organisation. A search in the main electronic databases for journals, such as EbscoHost, Emerald, Google Scholar, Proquest and ScienceDirect, suggests that no academic research has validated the DeLone and McLean (2003) model of information-systems (IS) success in the context of BI in South Africa. It is important to study the South African context because most reports on IS success are drawn from settings in industrialised countries and are focused on e-government and enterprise resource planning ERP system success (Heeks 2010). The results of these reports cannot be translated to the SouthAfrica context because South Africa is a developing economy. Business intelligence systems (BIS) hold promise for improving organisational decision-making in South Africa. The use of BIS has been associated with a number of challenges
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