Measuring the quality of the learning process in basic courses using the multivariate statistical process control method

Abstract

The quality of learning is the key to being able to compete in the world of education. This research aims to measure the quality of the learning process in basic courses at the University of Logistics and International Business. The method used is Multivariate Statistical Control Process with subgroups whose size is not constant. In this method, multivariate control of the target process is carried out using the T2 Hotelling control diagram. Meanwhile, control of multivariate process variability is carried out using a generalized variance control chart. The sample data used in this research was taken from grades in English courses and introductory logistics courses from 20 classes with a total of 498 students. Data collection was carried out randomly from 2019-2022. The results obtained were that in the Multivariate Process Target (MPT) calculation using the T2 Hotelling control diagram it was found that class 1 was out of control. Meanwhile, in calculating Multivariate Process Variability (MPV) using a Generalized Variance (GV) based control diagram, it was found that classes 5 and 20 were out of control. Investigating the cause of the class being out of control is a part that must be explored by study program and university leaders in an effort to improve the teaching and learning process.