Abstract
One of the health service facilities that have a very important role in providing health services to the community is the Community Health Center. Assessment of the quality of health services is very important because it can be used as material for self-evaluation of health care provider organizations. assessment of research respondents using a questionnaire consisting of 30 statements. This research is a type of qualitative research, using an observational analytic approach with a questionnaire as a tool in collecting data. The research was conducted at the Kotamobagu City off all Public Health Center in April 2021. The population in this study were all 1000 patients undergoing treatment at the Kotamobagu City Public Health Center, North Sulawesi province. samples in this study as many as 200 patients were determined using a Slovin calculation technique. The sampling technique in this study uses probability simple random sampling. The quality of health services at the Public Health Center in Kotamobagu City is not optimal, it is known that the health services felt by the community are not following what was conveyed by the health service manager at the Kotamobagu City Health Center with a significant level of (α = 0.000 < 0.05). The quality of health services received by the community who utilize services in all Public Health Centers in Kotamobagu City is considered not optimal because the dimension that is lacking in its implementation in public health centers is the dimension of Reliability Responsiveness Assurance Empathy.
Highlights
IntroductionServices in the health sector are one of the most needed forms of service by the community
Services in the health sector are one of the most needed forms of service by the community.One of the health service facilities that have a very important role in providing health services to the community is the Public Health Center (PUSKESMAS)
The research was conducted at the Kotamobagu City off all Public Health Centers (5 PUSKESMAS), in April 2021
Summary
Services in the health sector are one of the most needed forms of service by the community. One of the health service facilities that have a very important role in providing health services to the community is the Public Health Center (PUSKESMAS). Customer demands on various aspects of health services are increasing with the current industry so that the quality of health services provided by providers must be based on patient needs and end on patient perceptions or assessments. Patients with a good assessment of health care providers become a very important asset in the sustainability of health services. The importance of fulfilling the quality of patient care in public health centersin Kotamobagu City to increase service capacity and status in public health centers in Kotamobagu City. Updating technological facilities and programs in health services is one of the things that must be the center of attention in the field of health services, to create renewable health services by the time and public needs and disease development.
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