Abstract
Business Intelligence (BI) has the potential to disrupt the processes through which healthcare services are offered. Despite this key role, most healthcare organizations fail in implementing or extending BI suites from the pilot niches in which these solutions are usually developed and tested to larger domains. In fact, healthcare practitioners lack comprehensive models that suggest the priorities to be followed for progressively developing a BI solution. This paper aims to start filling these gaps by developing a model through which: (i) to measure and increase the maturity of a BI solution within a healthcare organization; (ii) to enable extensive processes of benchmarking and continuous improvement.
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