Abstract
Purpose – This exploratory case study evaluates the impact of an executive development program at Standard Chartered Bank, and identifies the contribution of the different program phases to its impact. Design/methodology/approach – A holistic evaluation framework was designed, based on a mixed-method research approach. It involves extensive data collection and application of multiple analysis techniques incorporating quantitative, qualitative and blended approaches. Findings – The program has a positive impact, with many objectives transforming into outcomes. The core program is the main contributor to outcome delivery. Improvements to the pre and post program phases could increase effectiveness and recommendations have been made to achieve this. Practical implications – The findings have direct practical implications for organizations, as they show critical success factors and specific areas for consideration in maximizing leadership program effectiveness. Originality/value – The case study uses a holistic evaluation framework to evaluate executive development program impact. This approach enables capturing of the dynamic of transforming objectives into outcomes, and gives a comprehensive view of which areas to enhance.
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