Measuring performance of healthcare supply chains in India: A comparative analysis of multi-criteria decision making methods

Abstract

TThe supply chain forms the backbone of any organization. However, the effectiveness and efficiency of every activity get manifested in the financial outcome. Hence, measuring supply chain performance using financial metrics carries significance. The purpose of this paper is to carry out a comparative analysis of supply chain performances of leading healthcare organizations in India. In this regard, this paper presents an integrated multi-criteria decision making (MCDM) framework wherein we derive the weights of the criteria based on experts’ opinions using PIvot Pairwise RElative Criteria Importance Assessment (PIPRECIA) method. We then apply three distinct frameworks such as Multi-Attributive Border Approximation area Comparison (MABAC), Combined Compromise Solution (CoCoSo) and Measurement of alternatives and ranking according to COmpromise solution (MARCOS) for ranking purpose. In this context, this paper presents a comparative analysis of the results obtained from these approaches. The results show that large cap firms do not necessarily perform well. Further, the results of three MCDM frameworks demonstrates consistency.