Measuring Organisational Culture Performance: The Preliminary Model

Abstract

Traditionally, the methods of investment such as payback method, net present value (NPV), cost-benefit analysis (CBA), return on investment (ROI) and internal rate of return are predominantly used to measure business performance. However, the key performance indicator (KPI) of business performance also includes other elements. Many studies have proved that the organisational culture within the workplace is strongly correlated to the business performance. Generally, an assessment of organisational culture is grouped into two categories: business objectives and organisational culture. In other words, the success of an organisation relies on how it is meeting its business objectives. This paper aims to introduce the preliminary model to measure the organisational culture performance. The model was produced through the blended effort of an expert opinion and comprehensive literature review with the intention to measure the capability of the organisation culture to achieve business objectives. The model consists of six levels of maturity; it describes the characteristics of each level to measure an organisational business performance from the culture perspective.