Abstract
The satisfaction of the patient is believed to be one of the preferred results of healthcare, and it is directly connected with the usage of health services. This study aimed to assess how doctor services, nurses’ services, and waiting time predict patient satisfaction (PS) with the service delivery of healthcare in Southern Punjab, Pakistan. The study used an exploratory research method, in which 1000 participants were selected, and used a random technique, in which 850 responses were received. Multiple regression analysis and a confirmatory factor were employed to analyze the collected data. The findings showed that doctor services (β = 0.232; p = 0.01), nurses services (β = 0.256; p = 0.01), and waiting time (β = 0.091; p = 0.03) had positive significant impacts on PS, while registration services (β = 0.028; p = 0.390) had an insignificant association with PS. Hence, a significant gap existed in the registration services that were totally ignored in hospitals of Pakistan which needed proper considerations for improvements.
Highlights
Patient satisfaction (PS) could be described as an attitude derived by a receiver of services as to whether a patient’s perceptions for services have been fulfilled or not
The findings showed that doctor services (β = 0.232; p = 0.01), nurses services (β = 0.256; p = 0.01), and waiting time (β = 0.091; p = 0.03) had positive significant impacts on PS, while registration services (β = 0.028; p = 0.390) had an insignificant association with PS
To evaluate the authenticity of all items that were studied, a valid internal reliability analysis was performed. This analysis was employed to test whether these instruments provided consistency with the results [23]
Summary
Patient satisfaction (PS) could be described as an attitude derived by a receiver of services as to whether a patient’s perceptions (expectations) for services have been fulfilled or not. The current views of the quality of service delivery seem to point out that medical care fulfills public expectancy and needs, both in regards to interpersonal care and technical care [1]. Patient satisfaction was investigated for several purposes in the healthcare delivery sector. It had to be decided what and how the extent of satisfaction impacts patients seeking services, fulfilling medication requirements, and their ongoing usage of these services. Satisfaction is used as an indicator of the service delivery quality as well as to help doctors and the health service institutions to build a better understanding of the patients’ feedback and to use these points of view to improve responsibility and the facilities that are provided [2]. PS with medical services is considered to be of prime significance with regards to quality enhancement programs from the patients’ context, total quality management, and the anticipated results of services [4]
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