Abstract
Nowadays, the induction of positive user experience is a vital aspect of the development of smartphone applications. Existing approaches aim at engineering good user experience to make applications more enjoyable and pleasurable. Especially in business applications, employees need to be motivated to perform their tasks, in order to increase efficiency and effectiveness. Negative user experience lowers user acceptance and decreases motivation. A study was conducted to identify factors that can cause negative user experience. This study found negative aspects of an example mobile application, of which Usability and Utility have been found to directly contribute to a negative Emotions and thus to negative user experience.
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