Abstract
This paper explores the different constituents determining the internal service quality in business schools and further develops a model representing different factors made up of these constituents. The proposed model went through exploratory and confirmatory factor analysis to test its reliability and validity. This model of internal service quality in business schools consists of seven dimensions, including work resources, rewards, academic freedom, professional development support, vision of top management, communication and teamwork. This study highlights the ways to boost the internal service quality in business schools.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
