Measuring Interaction in Workplaces

Abstract

Interactions in the workplace have long been studied by the architectural research community, however, in the past, the majority of those contributions focused on single case studies. Drawing on a much larger empirical sample of 27 offices, this chapter aims at establishing a baseline of understanding how the physical structure of office buildings shapes human behaviours of interaction. This may form a foundation for the Human-Computer Interaction (HCI) community to investigate the impact of embedded computer technology on human behaviours inside buildings. Methods of data collection included an analysis of floor plans with Space Syntax techniques and direct observations of space usage patterns. Exploring this data, different patterns emerged: interactions appeared unevenly distributed in space; interaction rates as well as preferences for locations varied by industry; spatial configuration appeared to create affordances for interaction, since unplanned interactions outside of meeting rooms tended to cluster in more visually connected areas of the office; in addition, seven different micro-behaviours of interaction were identified, each of them driven by affordances in both the built environment and the presence of other people; last but not least, locations for interactions showed clear time-space routines. The chapter closes with interpretations of the results, reflecting on the problem of predictability and how these insights could be useful for evidence-based design, but also the HCI community. It also gives an outlook on future developments regarding the constant logging of human behaviours in offices with emerging technologies.