Measuring Digital Capabilities of the Higher Education Institution Using Digital Capability Maturity Model

Abstract

Abstract: Digital business transformation is based on the application of digital technologies for the purpose of designing digital business models to create new value for customers. The paper describes the Digital Capability Maturity Model (DCMM) as one of the modern approaches to measuring the digital capabilities of any enterprise including also higher education institution. DCMM evaluates the digital business transformation management through five levels of maturity (initial, reactive, defined, managed and excellence). Furthermore, assessment of the digital business transformation management according to the DCMM can be conducted within six areas of digital capabilities: innovation capability ; transformation capability ; IT excellence ; customer centricity ; effective knowledge worker ; operational excellence. As an example one of six areas of digital capabilities, the paper describes the results of the maturity assessment according to the innovation capability maturity model. The assessment results were collected within the higher education institution and refer to the innovations related to the establishment of e- learning.