Measuring Congruence between Property Crime Problems and Response Strategies: Enhancing the Problem-Solving Process

Abstract

Property crime in Lowell, Massachusetts is fueled primarily by burglaries, motor vehicle crimes, and larcenies. The Lowell Police Department utilized the Smart Policing Initiative (SPI) to focus problem-solving efforts on property crime hot spots. Problem-solving is an effective crime reduction tool but deficiencies remain in implementing the problem-solving process. This article discusses how Lowell operationalized problem-solving in crime hot spots, focusing on the alignment between property crime problems and response strategies selected to achieve results. We apply the congruence model of organizational behavior, analyzing quantitative and qualitative data to measure the fit between problems and responses. We found a high degree of congruence between the SPI problem-solving components, which likely produced the positive crime reductions observed in the outcome data. By applying the concept of congruence, we offer a framework for strengthening problem solving at the outset through alignment of response strategies to crime problems.