Measuring communication management performance in virtual project teams

Abstract

Motivation– The increasing share of virtual project teams realizing projects makes it highly important to ensure effective communication management. There is much research in the area of communication effectiveness but the topic of measuring communication management performance has not been given enough attention. Method– To discover what indicators could be used to measure communication management performance a literature review was conducted. Then the identified indicators together with measurement questions were presented for assessment in a form of an online questionnaire to a group of scientists and professionals to confirm their legitimacy. Contribution– The main contribution of the presented paper is the list of indicators for measuring communication management performance in virtual project teams together with measurement questions. The practical implications include the possibility to use these indicators for measuring the level of communication management performance in project teams. From the theoretical point of view, the communication management performance measure can be used as an output construct in a communication management model.