Abstract
The risk of not achieving process outcomes in key processes should be identified and reduced to achieve better results. The identification of risks involves defining the possible events that compromises the achievement of process outcomes and also the consequences of the occurrence of these events. This paper proposes a methodology to minimize operational/technical risk across different processes or departments, minimizing the possibility of spending excessive resources in a given process while other processes pose bigger risks to the organisation or considered system. The probability of occurrence of the events that hinder the achievement of outcomes can be influenced by some technical, administrative or management actions. The methodology is tested through a case study of a CNC milling section on a furniture manufacturing process. The reliability of a key item, electrospindles, is determined and the influence of maintenance activities on such reliability and therefore on risk is analysed.
Highlights
In organisations, decisions and actions are taken on a daily basis to deliver products/services to fulfil customer orders
The new ISO 9001:2015 [3] revision focuses on risk management at the organisational level
Risk management is being introduced as a major change in the ISO 9001:2015 by replacing preventive actions requirements of the previous version by the identification of risks and opportunities in key processes, in this new version
Summary
Decisions and actions are taken on a daily basis to deliver products/services to fulfil customer orders. Risk management is a relevant field, which consists of dealing with unknown events that may influence the company goals or process outputs. Many factors influence the consequences of a failure or an event occurrence with some impact on outcome and if they can be translated into a cost, it facilitates management decisions. The research question explored in this paper is: how to assess risk across different processes or activities so that the actions to manage it are logically taken across the entire company or system and in a given process? The main objectives of this paper consist in proposing a methodology for risk analysis and management, and test its application in a process of a large multinational company of furniture industry.
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