Abstract
AbstractTwo measures of effectiveness for university libraries are constructed. The Primary Measure of Effectiveness, defined over the total population of users, considers the number of material and information items desired by the users, the number of satisfactorily answered inquiries, and the number of users. For the Secondary Measure of Effectiveness, the total population is classified into subsets according to similarity of user needs. A measure is defined for each subset and is a function of the number of individuals in the subset.
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