Measurements of computer satisfaction, literacy, and aptitudes: A review

Abstract

This paper presents a review and discussion of scales and questionnaires developed to assess various user satisfaction attitudes towards computers and computer literacy, skills, and aptitudes. The scales are grouped into two general areas: user satisfaction with computer systems, and computer literacy and aptitude. The reviews include descriptions of each scale, scale development procedures, and reliability and validity testing. Also included are presentations of the research questions examined through the use of particular scales. A summary discussion compares reliability and validity testing on the various scales within each of the two areas of computer assessment Finally, general problems associated with the reliability and validity testing of the reviewed computer assessment scales are discussed along with an assessment of future directions of computer satisfaction, literacy, aptitude, and skills research.