Abstract

The purpose of this paper is to address the question of how to measure the value of knowledge in an organization. The study shows how to identify the attributes used to measure this value and identify the relationships between these attributes. As a first step, researchers chose selected 203 studies for review. Then those studies were analyzed through content and contextual analysis. It has been shown that it is possible to identify identical attributes across theoretical works and case studies that are aimed to assess the value of an investment in knowledge. The attributes can be defined and hierarchically structured. The paper provides the basis for establishing a broadly applicable methodology for assessing the value of the investment in knowledge and, consequently, improving the possibilities to determine its effectiveness.

Highlights

  • Knowledge is considered an essential source of competitive advantage for companies

  • A task for managerial decision-making is the issue of expressing the costs of receiving knowledge and the benefits that arise from said knowledge

  • There is no general scheme for how to classify the benefits of knowledge; many contributors, articles, and other studies deal with these issues [4,5]

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Summary

Introduction

Knowledge is considered an essential source of competitive advantage for companies. From this viewpoint, knowledge is understood as an asset [1,2,3]. A task for managerial decision-making is the issue of expressing the costs of receiving knowledge and the benefits that arise from said knowledge. Cost planning and calculation are usually not difficult; standard accounting methods can be used for this purpose. The main problem is how to express the benefits directly or indirectly connected to obtained knowledge. There is no general scheme for how to classify the benefits of knowledge; many contributors, articles, and other studies deal with these issues [4,5]

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