Measurement of the Effectiveness of Training Programs of Private Commercial Banks in Bangladesh

Prof Dr Sheikh Abdur Rahim,Dr Md Kamrul Hossain

doi:10.12944/jbsfm.02.01.08

Abstract

Training is essential to enhance the performance of employees in every organization, but it is essential to increase the performance of employees in private commercial banks in Bangladesh as they need to satisfy customers to conduct business activities successfully. The management of private commercial banks have provided various training to their employees to enhance their skills, knowledge, competency and so on. They have spent a substantial amount of budget in every year to conduct their training programs. They are continually trying to make their training program effective so that the employees can contribute more to the growth and development of their banks. Therefore, the main purpose of the study is to assess the effectiveness of the training programs of private commercial banks in Bangladesh. Structured questionnaire was used to collect the data/information from 97 bank officials randomly. Frequency distribution, correlation and multiple linear regression analysis were done to interpret the data and information in this study. The study findings show that there are some problems with the effectiveness of training programs of the private commercial banks in Bangladesh. Thus, the authors have conducted this study and provided some suggestions to the management of the banks to overcome these problems and make the training programs effective.

Highlights

The government of Bangladesh has highlighted the importance of SMEs for economic development, and this is included in the Industrial Policy
It is found that there was about 70% bank official who were working more than 4 years’ in the banking sector and 50% of the respondents were working in junior position
Training is essential for the employees of private commercial banks in Bangladesh due to frequently changing the technology and radically changing the demand of the stakeholders

Summary

Introduction

The government of Bangladesh has highlighted the importance of SMEs for economic development, and this is included in the Industrial Policy.Commercial banks provide funds to both, the public and private sectors and play an important role in the economic development of Bangladesh. Banks, and their employees need to be welltrained to address the challenges faced by the businesses and enable the business and economic growth (Bangladesh Bank Report, December 2019). These banks are playing a significant role to improve the economic condition of the country. In this regard, the authorities of private commercial banks in Bangladesh need to conduct a training needs assessment program, which will help them to provide relevant and effective training to each and every employee of their banks

Objectives

Results

Conclusion