Abstract
Electronic prescribing is highly useful for hospitals to reduce the error level of prescribing medicine to patients. Currently, a large number of prescribing errors are made by doctors to patients; however, there are also patients who are disobedient to prescriptions made by doctors. This research aims to evaluate whether the prescription information system at Ananda Bekasi Hospital can be evaluated to be successful and has a positive impact on the performance of doctors to patients. The study was conducted on the success of integrated prescribing information system at Ananda Bekasi Hospital using the theoretical framework of DeLone & McLean’s information system model. Data processing was conductedby using SEM-PLS method. Aspects of technology analyzed in determining prescription information systems include system quality, information quality, service quality, usage intention, user satisfaction, and net benefits. Referring to the technological aspects, the research results on prescribing information system are as follow: information quality influences the usage intention and user satisfaction, and usage intention and user satisfaction influence the net/benefit. Hence, the results of the research show that the information system success model of DeLone and McLean is not fully proven empirically to be successful in the prescibing information system in Ananda Bekasi Hospital. Keywords: DeLone & McLean, Information System Success, user satisfaction, prescribing information systems, SEM-PLS
Highlights
The development of information technology is currently helpful for hospital management in managing hospitals
This research tested the validity and reliability of each latent variable including the variables of information quality, system quality, and service quality, intention to use, user satisfaction, and net benefits by using the SmartPLS software
Based on the results of the research, the net benefits are strongly influenced by the intention to use and satisfaction of prescribing information system users
Summary
The development of information technology is currently helpful for hospital management in managing hospitals. The evident benefit of using the information system in the hospital is to help every health service unit in making monthly and annual reports for the hospital management, store data of patients coming for treatment to the hospital, help the hospital management in making reports on the hospital development of the undesired events on patients after seeing a doctor to the health department. A study on doctors in Sweden obtained the following results: The electronic prescribing information system was easy to use (88%), electronic information systems would make better services (92%) and reduce service time (83%) compared to hand-written prescriptions (Hellstrom et al 2009). There is a study on increasing patient compliance to the use of electronic prescriptions rather than hand-written prescription. It was conducted in two-time ranges; i.e. 10 days and 60 days. Within 10 days, the percentage of electronic prescribing information system usage compared to hand-written prescription was 57.2% (electronic prescription) and 46.2% (hand-written prescription), while in the span of 60 days, the percentage of the use of electronic prescribing information system compared to hand-written prescription was 78.2% (electronic prescription) and 60.8% (hand-written prescription), and more details can be seen in Figure 1 (MacReady, 2016)
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