Abstract

Measures, tools, and techniques applicable to the performance measurement of computer communication networks are described for technicians who procure computer services from a remote access network. Cost considerations are discussed as a major component of evaluation, and measurement and evaluation methodologies are surveyed. External measurement techniques that encompass both the intermediate user-network interface and the distant interface between user and the serving computer system are recommended. An 80-item bibliography concludes the report. (CH) *********************************************************************** Documents acquired by ERIC include many informal unpublished * materials not available from other sources. ERIC makes every effort * * to obtain the best copy available. Nevertheless, items of marginal * * reproducibility are often encountered and this affects the quality * * of the microfiche and hardcopy reproductions ERIC makes available * * via the ERIC Document Reproduction Service (EDRS). EDRS is not * * responsible for the quality of the original document. Reproductions * * supplied by EDRS are the best that can be-made from the original., * ***********************************************************************

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