Abstract
Business activities (managerial, administrative, commercial, manufacturing, etc.), which are focused on production or the services provision should be managed as a whole, containing the activities liable to certain logistic in their arrangement and interconnection. The business activities’ transformation on processes and management (identification, modelling, mapping, analysis, measurement and improvement) through the process management can be understood as a type of methodology suitable for the analysis, evaluation and improvement of key processes in the business.An aim of the application of business process management is to create a process model consisting of managerial, core, transparency supporting, measurable, and possible improvement processes. The principles of business process management application can lead to continuous improvement of business processes and to the position improvement of the business in a constantly evolving competitive environment. During the evaluation process, it is important to focus on one of the most important factors – the measurability of process performance
Highlights
In the competitive business environment, the number of businesses applying principles of the business process management is currently increasing with an emphasis on the efficient management of processes to ensure the achievement of aims at the required quality and at a specified standard
Key Performance Indicators (KPIs) quantify the performance of the monitored process in regard to the process output
Not all businesses realize the importance of processes
Summary
In the competitive business environment, the number of businesses applying principles of the business process management is currently increasing with an emphasis on the efficient management of processes to ensure the achievement of aims at the required quality and at a specified standard. In the context of the business processes performance measurement – the efficiency of business processes – we mean the Key Performance Indicators (KPIs).
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