MBNQA - A Strategic Instrument for Measuring Performance in Healthcare Organizations : An Empirical Study

Abstract

In a free market economy, achieving the highest performance and thereby the organization’s goal is the ultimate responsibility of management. Quality awards have been increasingly promoted by governments, public, and private organization with intention of promoting and motivating quality management practices. The literature review indicates that the strategic determinants are a key for a competitive advantage and essential ingredient for effective performance in the organization. The research paper applied Malcolm Baldrige National Quality award Framework (MBNQA) to evaluate performance in healthcare organizations. It is observed that there is significant number of healthcare organizations that has a silver line performance based on MBNQA criteria. The findings of the study shows that MBNQA determinants are not only indicators of quality management but also directly affect the performance of healthcare organizations. The results of the study provide potential benefits for quality management and performance in healthcare organizations. The study concludes with recommendations to ensure the successful application of Malcolm Baldrige Quality Framework criteria in the healthcare organizations.