Abstract
Abstract: HelpDesk Ticketing system (HDTS) is an electronic support ticket management system for creating, managing, updating & viewing of tickets logged in to the web portal of ticketing system. Incidents in organizations & institution are difficult to track & unmanageable to work upon when used traditional method. This HelpDesk Ticketing System will track all the tickets logged into the ticketing system while providing users an efficient & simple way to raise the tickets. Also, it becomes easier for engineer to solve the issues incoming in an organization or institution. This tool becomes a centralized way of communication for any incidents. When the user raises the ticket for the incident, is then forwarded to the IT HelpDesk followed by the IT Manager & IT Engineer
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