Maturity models for hospital management: A literature review

Abstract

ABSTRACT With the uncertainty that came with the COVID-19 Pandemic and its test on the healthcare system, the healthcare institutions around the world with their governments have realized some gaps in the management of the healthcare system. While some hospitals are still recovering from the adverse effect of the pandemic, it is important to review the available maturity model (an instrument that facilitates organizational management) that will be beneficial for hospital management. This article will help to identify various maturity models available for all areas of hospital management. Each identified maturity model will indicate the methods of development and validation, phase and scope.