Maturity levels of management process for improving industrial performance

Abstract

In an increasingly varied and dynamic world, staying competitive and meeting the growing demands of customers and the market has become a real challenge for any company that strives for excellence. Therefore, adopting a performance management system is an essential decision to face unexpected market changes. Thus, the quality must be projected on the approaches and the practices mainly characterized by a high degree of maturity, which gives the company the ability to achieve continuous process improvements and meet the expressed and implicit needs of customers. However, other tools can help develop a sense of strong responsibility toward performance in its global definition and at all hierarchical levels of the company. The main contribution of this work is adapting a maturity model to assess management processes in manufacturing industries inspired by the "Capability Maturity Model Integration CMMI". In this work, a survey of Moroccan industries of different sizes operating in different sectors of activity is conducted, to define their maturity levels and their relationship with different types of industrial management.