Abstract
We present a framework of maturity indicators that can be used to assess the maturity of a company in terms of e-learning and to promote new approaches to corporate e-learning. This framework is the result of a study that included semi-structured interviews with prime companies of several sectors such as banking, insurance, retail, energy, telecommunications, pharmaceuticals, food and beverage, and transports. In common, all of these companies have annual training budgets about or higher than 6 million dollars and several years of experience using e-learning to promote corporate development and training. The result of this study is not a maturity path or a set of maturity levels but a list of maturity indicators, classified in seven dimensions: strategy, structure, experience, learning design, learning products, learning process, and people. Each dimension includes several indicators of maturity. Each company can be assessed for every indicator to determine its strength and maturity in each dimension. This framework helps companies assess their own maturity in several areas, self diagnose their e-learning practices, and design strategies to improve their practices.
Highlights
Each company develops its own strategy, procedures, and practices, and protects them from the outside in order to use them as a competitive advantage
To help companies assess their own maturity in terms of e-learning, we have conducted a qualitative study with prime companies that invest heavily in e-learning, so that we could extract from their practices elements that could help other companies progress
This dimension includes indicators of maturity that evaluate what kind of learning products are being created and offered: internally developed courses, courses created on demand by external companies, local versions of international courses, off-the-shelf courses, corporate MOOCs, blended-learning courses
Summary
Each company develops its own strategy, procedures, and practices, and protects them from the outside in order to use them as a competitive advantage. When the time comes to access how adequate their approaches are, they need practical tools that can help them improve. This is true in corporate e-learning: the companies build their e-learning initiatives but they need to evaluate them from time to time. What this paper provides is a tool to evaluate e-learning maturity in corporate environments. Like humans, develop along four dimensions: physical, cognitive, social, and economical, and they become mature. This paper presents an approach to assess e-learning corporate maturity, in order to help companies evaluate where they are and what they can do to improve it. We end by presenting the seven dimensions of maturity indicators we have found
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