Abstract
BackgroundMaternal satisfaction towards childbirth service is related to the quality of care. Promotion of patient satisfaction is essential for preventing patient anxiety, promoting treatment adherence, preventing disease, and health promotion. This study was aimed at assessing the satisfaction and associated factors among mothers who visit public health facilities in Adama town for childbirth service.MethodsAn institution based cross-sectional study design was conducted at public health facilities in Adama town from June 01 to June 30, 2018. Four hundred seventy-seven mothers were selected using a systematic random sampling method. Bivariate and multivariate logistic regressions were conducted to identify predictors of maternal satisfaction towards childbirth service by considering p-value less than 0.05.ResultsThe study revealed that 357 (74.8%) were satisfied with the services. Factors which showed a significant association with satisfaction were 25–34 age group (AOR; 2.026, 95%CI:1.056,3.887), no formal education (AOR;2.810, 95%CI;1.085,7.278), planned childbirth (AOR; 1.823,95%CI;1.024,3.246), wait time of less than 1 h (AOR;11.620,95%CI;3.619,37.309) and wait time of one to 2 h (AOR;19.620, 95%CI;2.349,68.500).ConclusionThree-quarters of the mothers were satisfied with childbirth services. Age, educational status, reason for visit and wait time were found to have a significant association with maternal satisfaction of childbirth services.
Highlights
Client satisfaction of childbirth services is related to the quality of care [1]
Plain English summary Ensuring maternal satisfaction of childbirth services is essential for preventing anxiety, promoting treatment adherence, preventing disease and health promotion
In order to improve future use of maternal health services, health facilities should focus on improving the quality of care
Summary
Client satisfaction of childbirth services is related to the quality of care [1]. Satisfaction is a means of preventing maternal death related to the lack of adherence to health counseling [1, 2]. If high quality care is provided, the utilization of reproductive and sexual health services will increase [3, 4]. The health of the whole community is directly linked to the health of reproductive age women. To decrease the maternal and child mortality and morbidity, affordable, respectful and evidence-based care is necessary [10]. Maternal satisfaction towards childbirth service is related to the quality of care. Promotion of patient satisfaction is essential for preventing patient anxiety, promoting treatment adherence, preventing disease, and health promotion. This study was aimed at assessing the satisfaction and associated factors among mothers who visit public health facilities in Adama town for childbirth service
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