MASS TRAINING FOR THE CUSTOMER ENTERPRISE STAFF AT THE STAGE OF PILOT SOLUTION DEVELOPMENT

Abstract

The present article describes exactly how a mass training for the customer’s enterprise employees can be organized while elaborating the pilot implementation. It was considered that institutionalization of the customer’s company personnel training is the major factor for success of the implementation, while its non-exhaustiveness becomes the significant driver of on-site resistance. It was emphasized that the functionality of the implemented solution is actively developed before the pilot, which can be a serious challenge to the training group. The article presents a conceptual framework of relation between attitude to work and confirmation of the training completion. The software of the training process, i.e. solution on 1C:Enterprise platform and its deployment environments, as well as the hardware were described. The scopes were given as follows: total number of trainees, and indicators of peak and conventional amounts of actual users of the training systems. The article describes the role of everyone involved in the training process and its change over time, the training specifics, the methods of the learning outcomes scoring, the statistics collected, the process of receiving feedback from trainees. The study showed that the following was crucial to the process: a unified technology for the training assignment to all users, constant work on enriching and optimizing the courses, enhancement of the statistics collected, and building the support service for the customer. It was stated that the acceptance tests were successfully performed by the trained key users not only in advanced enterprises, but also in the mainstream of the pilot wave companies. It was concluded that effective mass training proved possible even while the functionality is being actively developed.