Markov queueing system with finite buffer and negative customers affecting the queue end

Abstract

A multiserver queueing system with finite buffer, Markov input flow, and Markov (general) service process of all customers on servers with the number of process states and intensities of inter-phase transitions depending on the number of customers in the system is considered. A Markov flow of negative customers arrives to the system; one negative customer "kills" one positive customer at the end of the queue. A recurrent algorithm for computing stationary probabilities of system states is obtained; and a method for calculating stationary distribution of waiting time before starting service of a positive customer is proposed.