Abstract
The reality of public administration system in Romania shows that, in addition to normal and fair activities, negative aspects are to be noticed, which start from the misconduct of civil servants and end with a very slow or no progress solving of the encountered problems. A cause of these deficiencies was identified in the monopoly position of the authorities, in the inefficiency and the lack of flexibility. The unfavorable image created is supported by the media and the civil society - as opinion makers, but also by each and every citizen, who, we must admit, do not always judge with full objectivity.
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