Abstract

The article reveals the features of the development of the hotel business and the problems of increasing the efficiency of managing hotel enterprises. The hospitality sector is a special area of business activity, which is distinguished by the integrated nature of the functioning of various enterprises. The article highlights and characterizes the features of using different types of management and marketing in the course of the service activities of the Grafskaya Hotel. The criteria that must be taken into account in the strategic planning of the development of the hotel business are considered.

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