Mapping organizational complexity: a network-based approach to behavior through machine learning tools

Abstract

The current uncertain, dynamic scenario calls for a systemic perspective when referring to organizational complexity and behavior. Our research contributes to the analysis of organizational complexity through multidimensional behavioral mapping. Our method uses machine learning tools to detect the interconnections between the different behaviors of a person in his/her operating context. First, the research project dealt with prototyping a model to read the organizational behavior, the related detection tool, and a data analysis methodology. It used machine learning tools and ended with a data visualization phase. We set our model to read the organizational behavior by comparing the literature benchmark theories with our field experience. The model was organized around 4 areas and 16 behaviors. These were the basis for singling out the indicators and the questionnaire items. The data analysis methodology aimed at detecting the interconnections between behaviors. We designed it by joining univariate analysis with a multivariate technique based on the application of machine learning tools. This led to a high-resolution network map through three specific steps: (a) creating a multidimensional topology based on a Kohonen Map (a type of unsupervised learning artificial neural network) to geometrically represent behavioral relationships; (b) implementing k-means clustering for identifying which areas of the map have behavior similarity or affinity factors; and (c) locating people and the various identified clusters within the map. The research highlighted the validity of machine learning tools to detect the multidimensionality of organizational behavior. Therefore, we could delineate the networking of the observed elements and visualize an otherwise unattainable complexity through multimedia and interactive reporting. Application in the field of research consisted of the design and development of a prototype integrated with our LMS platform via a plugin. Field experimentation confirmed the effectiveness of the method for creating professional growth and development paths. Furthermore, this experimentation allowed us to obtain significant data by applying our model to several sectors, namely pharmaceutical, TLC, banking, automotive, machinery, and services.