Abstract
To face the challenges of a sustainable development, advanced capabilities are needed to fertilize sustainable corporate development on the level of operations management. Thus, this chapter describes the approach of participatory systems mapping (PSM) to fill knowledge gaps for required dynamic capabilities (DCs) in the field of sustainable supply chain management (SSCM). Accordingly, the approach’s ability to solve issues in complex systems is applied to the question of how logistics service providers (LSPs) can contribute to creating more sustainable production and consumption systems. The results derived from several workshops were mapped into a causal loop diagram (CLD) describing relevant variables and their causal relations. Finally, these relations are discussed in a broader SSCM context to promote further theory building.
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