Abstract
This paper aims to find out the hajj service for elderly congregations at the Kaur Regency Ministry of Religious Affairs office and to find out what are the obstacles in the Kaur Regency Ministry of Religious Affairs office in providing services to elderly congregations. This research uses a type of field research with a qualitative approach. The results showed that the management of hajj services at the Ministry of Religious Affairs of Kaur Regency was carried out properly. this is evidenced by the fulfillment of five indicators proposed by Zeithaml, namely Tangible; Reliability (reliability); Responsiveness; Assurance; and Empathy (empathy). The obstacles experienced by the ministry of religious affairs in Kaur district are the absence of Islamic bank institutions or muamalat, no KBIH institutions, siskohat networks, lack of human resources in the PHU section and education and health factors of elderly pilgrims.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.