Abstract
List of figures and tables List of abbreviations Preface About the authors Part 1: Quality management issues and the use of ISO 9001 in the library environment Introduction: quality management in the public sector Chapter 1: Quality approaches Chapter 2: The ISO standards Chapter 3: Origin and evolution of the ISO 9000 standard Chapter 4: Which libraries use the ISO 9001 and why Part 2: Building your library's quality management system according to the ISO 9001 standard Chapter 5: Introduction Chapter 6: Quality management systems - requirements Chapter 7: Normative reference Chapter 8: Terms and definitions Chapter 9: Quality management system Chapter 10: Management responsibility Chapter 11: Resource management Chapter 12: Product realisation Chapter 13: Measurement, analysis and improvement Chapter 14: The certification process Chapter 15: Further ideas for improving the quality management system References Index
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