Managing Stress and Conflict in Libraries

Frances A Delwiche

doi:10.3163/1536-5050.96.4.017

Abstract

Managing Stress and Conflict in Libraries

Highlights

The book’s author, Sheila Pantry, specializes in worldwide occupational health and safety work practice and manages an independent consultancy business
The author cites findings released in 2006 from the ‘‘Dignity at Work Partnership,’’ conducted in the United Kingdom, to date the world’s largest workplace anti-bullying research project. This project issued a number of key recommendations, including adopting a zero tolerance approach to workplace violence, creating anti-bullying and harassment policies, and training managers in mediation and conflict resolution
In the United Kingdom, employers are assigned a duty of care for their staff and the public and, if employing five or more people, must complete a written assessment of risks associated with employment

Summary

Introduction

The book’s author, Sheila Pantry, specializes in worldwide occupational health and safety work practice and manages an independent consultancy business. Conflict in Libraries is a revision of her 1996 publication, Dealing with Aggression and Violence in Your Workplace [1]. The book opens with an overview of the worldwide concern about aggression, bullying, conflict, and violence in the workplace, including working definitions of relevant terms from major European and British governmental bodies.

Results

Conclusion