Abstract
Managing staff training and development is a key part of a practice manager’s human resources (HR) role. This article explains the reasons why it is important to develop and train staff and describes an approach to the task, which ensures that training needs are prioritized, met and evaluated in line with the practice’s staff development policy and overall business strategy. Frameworks for producing a staff development policy and conducting a training needs review are outlined along with the various methods that are available for delivering training. Finally, the article discusses ways in which training that is undertaken can be evaluated in order to inform future planning and budget setting.
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