Managing Knowledge through Video‐Based Communities

Abstract

This article proposes that video‐based information network (VIN) tools as a type of social software are a form of infrastructure that promotes the creation of new knowledge that transcends space and time in business activities. The first of two new insights discussed in the article concerns the effects of diverse communication and collaboration provided by VIN tools. Real‐time communication and collaboration enabled by VIN tools, which combine and process images, sound, and data, result in creating particular modes of use of VIN tools specific to the company using them. The second insight is the formation of new business networks and the facilitation of knowledge creation activities through the use of VIN tools.The article considers four elements of information and communications technology (ICT) organizational capability that promote knowledge creation activities through these particular modes of use of VIN tools: ICT application capability, creative dialogue capability, context architect capability, and boundary consolidation capability. It also illustrates that the dynamic relationship of these four elements promotes the formation of business networks and the formation, maintenance, and development of knowledge communities and leads to new knowledge creation. Copyright © 2013 John Wiley & Sons, Ltd.