Abstract
The purpose of this exploratory study is to examine knowledge transfer strategies within the framework of a multi-generational workforce. It is common to consider different generational perspectives in the workplace and its impact on knowledge management and transfer strategy. This research compares differences in workforce generations and examines different methods to pass knowledge cross-generationally. Companies must design knowledge transfer strategies conducive to multi-generational workforce dynamics keeping in mind the generational diversity that exists in the workplace. The present study endeavors to provide insight into this issue.
Highlights
Nonaka and Takeuchi (1995) consider knowledge and intellectual capital as a company’s primary source of production and value
This study explores generational diversity workplace variables that affect achieving optimal knowledge management within organizations
While a variety of knowledge management strategies have been successfully implemented setting the stage for knowledge to be captured and shared, companies must design knowledge transfer strategies conducive to multi-generational workforce dynamics keeping in mind the generational diversity that exists in the workplace
Summary
Nonaka and Takeuchi (1995) consider knowledge and intellectual capital as a company’s primary source of production and value. As employees in organizations progress with age, they acquire a set of knowledge that is customized to the firms’ operations, structure and culture It is the unique insights and understood idiosyncrasies about the company that is developed over time which make the learning difficult to replicate or replace when aging employees transfer out of their positions (Lesser, 2006). It is this combination of explicit and tacit knowledge that mature workers possess which has become the most ‘strategically significant resource of organizations’ This paper seeks to reflect upon knowledge management strategies from the perspective of knowledge transfer within multi-generational workforce environments
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