Abstract
The healthcare sector is changing its traditional operations and services by deploying new technological innovations to better manage unpredictable events and supply accurate responses in time. However, because of the complexity of technological solutions and the complexity of the organizational conditions found in many healthcare institutions, most of the technological projects fail. This paper attempts to evaluate factors that could influence the success of ICT projects according to two different implementation modes: open-loop and closed-loop. Based on two study cases (end-to-end verification system and two-bins system for medicine inventory), we identified factors that affect both implementation patterns, some others influencing both models but having a deep impact on the open-loop implementation and factors that only hamper the open-loop strategy.
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